1. If you look in Tools > Settings, you’ll see that the default setting for the BatchPatch.log location is on the C drive of the remote computer, so that might be where it’s failing. If there is no C drive, you’d have to change this path in Tools > Settings in order to get things to work for now. If that doesn’t fix the problem, then please post the contents of the entire “All Messages” column here after reproducing the error so that I can see what’s happening. Doubleclick the row to expand the column, then copy and paste.
2. Re-enter the license info under the new account.
-Doug