[jjlandstrom]

Not sure if this will help.

I get specific key info with reg query via a remote process and | findstr. Here are some examples.

reg query “HKEY_LOCAL_MACHINESoftwareMicrosoftInternet Explorer” /v svcVersion | findstr svcVersion

reg query “HKEY_LOCAL_MACHINESOFTWAREMicrosoftNET Framework SetupNDPv4Full” | findstr Version

[jjlandstrom]

Sorry, I checked my email up and down but no luck. I just changed my profile to my other email account. Please try it again.

[jjlandstrom]

WindowsUpdateDiagnostic.diagcab fixed it for me now just trying to figure out how use or fix on remote systems.

[jjlandstrom]

You’re correct that it is a Windows issue and I only have the problem on a small percentage of systems. I will update once I figure it out. I am troubleshooting the following at this time and feel that I am making progress.

::End copying files to Windows Update cache

::Begin adding downloaded items to installer collection

adding> Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems

::End adding downloaded items to installer collection

::Begin installation

1> Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems – Installation Result: Failed. HRESULT: -2145116153. Reboot Required: FALSE

::End installation

Overall Installation Result: Failed

Reboot Required: FALSE

Servername02LC 08/19/2016 02:23:24

-2145116153 = FFFFFFFF80242007

[jjlandstrom]

It looked promising, but after 2 hours I am stuck at 85%.

: Succeeded

12> Deleting C:Program FilesBatchPatchcacheie11-windows6.1-x64-en-us_ddec9ddc256ffa7d97831af148f6cc45130c6857.exe :: Copy To Cache: Succeeded

::End copying files to Windows Update cache

::Begin adding downloaded items to installer collection

adding> Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems

::End adding downloaded items to installer collection

::Begin installation

[jjlandstrom]

Our x64 install of IE 11 hangs as well using deploy software. I haven’t tried x32.

IE 11 installs automatically (using cached/offline mode) on most of my servers and I am trying to use deploy software to fix the rest.

The servers are 2008 R2 SP1 and there is an install process running when I check task manager 20 minutes later.

I have tried looking through logs to help. I even tried IEAK with an .msi w/logging deployment and get the same results and no log. I have also tried psexec -c install and it hangs as well.

Manually clicking on the install locally works without error.

Below is the log from our normal patch cycle. Note that it appears the have the update cached but then signals that it is not downloaded.

::Begin copying files to Windows Update cache

1> Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems

1> wu-windows6.1-kb2888049-x64_ca3421cb93d78c14a94694692f63155c8639befc.exe :: Copy To Cache: Skipped – File previously cached

2> Deleting C:Program FilesBatchPatchcachewu-windows6.1-kb2533623-x64_40b1d8701721bb016179d2fe1b42fb36594e4f86.exe :: Copy To Cache: Succeeded

3> Deleting C:Program FilesBatchPatchcachewu-windows6.1-kb2639308-x64_4b951aca78481f8ddb822fcdb0b506f2bddf6ea5.exe :: Copy To Cache: Succeeded

4> wu-windows6.1-kb2670838-x64_02412ebe5afe36c6905b517464a12c6407fb82c6.exe :: Copy To Cache: Skipped – File previously cached

5> Deleting C:Program FilesBatchPatchcachewu-windows6.1-kb2729094-v2-x64_84f5f8244e32350f2b211f5c6e03e94154abeafc.exe :: Copy To Cache: Succeeded

6> Deleting C:Program FilesBatchPatchcachewu-windows6.1-kb2731771-x64_8db36032d0f3afac353aaa52de2257619dfe338b.exe :: Copy To Cache: Succeeded

7> Deleting C:Program FilesBatchPatchcachewu-windows6.1-kb2786081-x64_2aad289276a4421b53711a4099047303e758bdd6.exe :: Copy To Cache: Succeeded

8> wu-windows6.1-kb2834140-v2-x64_96194289302f7934eb49afa7e65395fbf419b98f.exe :: Copy To Cache: Skipped – File previously cached

9> wu-windows6.1-kb2882822-x64_60c6ad5c10b0be4e47a36b1e9e7f0ef807b1dda8.exe :: Copy To Cache: Skipped – File previously cached

10> wu-windows6.1-kb2849696-en_1dc82bd81de2f08bdc513dbb2f6d58c9a4e7306a.exe :: Copy To Cache: Skipped – File previously cached

11> wu-windows6.1-kb2849697-en_9a730a45cf46569e724367869b879e38b53b2c87.exe :: Copy To Cache: Skipped – File previously cached

12> Deleting C:Program FilesBatchPatchcacheie11-windows6.1-x64-en-us_ddec9ddc256ffa7d97831af148f6cc45130c6857.exe :: Copy To Cache: Succeeded

::End copying files to Windows Update cache

::Begin adding downloaded items to installer collection

skipped> Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems – Reason: Update not downloaded/cached

::End adding downloaded items to installer collection

There are no updates available for installation

HQTIERINT01LC 08/16/2016 10:02:25

[jjlandstrom]

I found it easier to download the Silverlight patch and push it with the deployment function. It is the quickest way to address the issue since it continues to show up on each new VM deployed. Chances are that the issue is in the VM image we are using.

Note that this is clearly not an issue with BatchPatch since I am not able to run Windows Updates manually.

I am going see about getting our VM image resolved soon so I don’t have to continue addressing this issue.

[jjlandstrom]

I tried unchecking ‘Auto-accept EULAs during update installation, if required’. Then I attempted to disable the tried hiding KB2668562. I also stopped the WU service and deleted the downloaded patches. None have worked so far. I can try more tomorrow night.

[jjlandstrom]

I get this on a few 2012R2 systems.

Wed-00:10:46> Windows Update: Error: -1073741819. HRESULT: -2147024894. Could not find file ‘\c0oms02pC$Program FilesBatchPatchBatchPatchTempResult.log’.

2015-08-04 23:35:58:922 780 698 Agent * Found 2 updates and 74 categories in search; evaluated appl. rules of 422 out of 586 deployed entities

2015-08-04 23:35:58:922 780 698 Agent Reporting status event with 4 installable, 2 installed, 0 installed pending, 0 failed and 0 downloaded updates

2015-08-04 23:35:58:922 780 698 Agent *********

2015-08-04 23:35:58:922 780 698 Agent ** END ** Agent: Finding updates [CallerId = BatchPatch Id = 3]

2015-08-04 23:35:58:922 780 698 Agent *************

2015-08-04 23:35:58:922 780 698 IdleTmr WU operation (CSearchCall::Init ID 3, operation # 61) stopped; does use network; is not at background priority

2015-08-04 23:35:58:922 780 698 IdleTmr Decremented idle timer priority operation counter to 0

2015-08-04 23:35:58:922 1184 90c COMAPI >>– RESUMED — COMAPI: Search [ClientId = BatchPatch]

2015-08-04 23:35:58:934 1184 90c COMAPI – Updates found = 2

2015-08-04 23:35:58:934 1184 90c COMAPI

---

2015-08-04 23:35:58:934 1184 90c COMAPI — END — COMAPI: Search [ClientId = BatchPatch]

2015-08-04 23:35:58:934 1184 90c COMAPI

---

2015-08-04 23:35:58:934 1184 318 COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033

2015-08-04 23:36:03:659 780 b98 Report REPORT EVENT: {705A590A-60C0-4499-88A4-86CAFEC5D67D} 2015-08-04 23:35:58:922-0500 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 BatchPatch Success Software Synchronization Windows Update Client successfully detected 2 updates.

2015-08-04 23:36:03:659 780 b98 Report REPORT EVENT: {E51D0667-9166-4AA9-8B41-A5761632A8B3} 2015-08-04 23:35:58:922-0500 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 BatchPatch Success Pre-Deployment Check Reporting client status.

2015-08-04 23:36:03:659 780 b98 Report CWERReporter finished handling 4 events. (00000000)

2015-08-04 23:36:04:596 780 b98 EP Got WSUS Client/Server URL: “http://172.22.191.145/ClientWebService/client.asmx”

2015-08-04 23:36:04:596 780 b98 EP Got WSUS Reporting URL: “http://172.22.191.145/ReportingWebService/ReportingWebService.asmx”

2015-08-04 23:36:04:596 780 b98 Report OpenReportingWebServiceConnection, reporting URL = http://172.22.191.145/ReportingWebService/ReportingWebService.asmx

2015-08-04 23:36:04:596 780 b98 IdleTmr WU operation (CLegacyEventUploader::HandleEvents) started; operation # 70; does use network; is at background priority

2015-08-04 23:36:04:596 780 b98 Report Uploading 4 events using cached cookie.

2015-08-04 23:36:04:608 780 b98 Report Reporter successfully uploaded 4 events.

2015-08-04 23:36:04:608 780 b98 IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 70) stopped; does use network; is at background priority

I will test your ideas in the next few days.

[jjlandstrom]

I have the same issue of a couple of 2012 R2 systems.

Do you remember the versions of Silverlight?

Do I understand correctly that Silverlight update was set not approved. Patches were done and then the Silverlight patch was approved and then it was able to patch.

Thanks,

Jason

[jjlandstrom]

It could just be McAfee getting in the way. I will test it further in next week. Instead of taking the shotgun approach of stopping all services I will try to be more selective in my testing.

When I say often I am only talking about 15% of the systems but when I am patching 100s of systems at a time it can be time consuming. It is often for systems that have not been patched in a long time.

I will gather more info and let you know.

[jjlandstrom]

And or >> stop all non-MS services that are automatic or manual.

[jjlandstrom]

Thanks Doug

Keep up the great work.

[jjlandstrom]

See if you can reach the WSUS server in a browser or test the port with telnet wsus_server 80

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