BatchPatch Forums Home › Forums › BatchPatch Support Forum › Update installation error on a Windows XP pro machine in offline mode
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August 23, 2017 at 12:15 pm #8962etchonangParticipant
HELLO,
My company recently acquired a batchptch license
But when upgrading to XP posts, we have this error
Windows Update
Error 1620: -199. Failure
below, a part of log file
mer.-13:05:54> Windows Update: END (Offline mode: Download and install updates)
mer.-13:05:53> Windows Update: Exit Code: 1620
mer.-13:05:52> Windows Update: Error 1620: -199. Failure
mer.-13:05:52> Windows Update: -199: CoCreateInstance failed to return an IUpdateServiceManager interface pointer. HRESULT: -2147221164
mer.-13:05:47> Windows Update: Executing BatchPatchRemoteAgent.exe…
mer.-13:05:46> Windows Update: Attempting to initiate Windows Update (Action: Search for updates and retrieve url list: ‘SoftwareOnly’ | Server selection: Offline sync service) …
mer.-13:05:46> Windows Update: Establishing connection…
mer.-13:05:43> Windows Update: Initializing…
mer.-13:05:43> Windows Update: WsusScn2.cab file copy complete
mer.-13:05:43> Windows Update: Copying WsusScn2.cab file from local cache to target working directory…
mer.-13:05:43> Windows Update: Queued WsusScn2.cab file copy from local cache to target working directory…
mer.-13:05:43> Windows Update: Initializing copy of WsusScn2.cab file from local cache to target working directory…
mer.-13:05:43> Windows Update: Local download complete (Files downloaded: 0. Files located in cache: 1. Files excluded by filter: 0. Files initiated by another row: 0. Failures: 0)
mer.-13:05:42> Windows Update: Executing WsusScn2.cab downloader…
August 23, 2017 at 1:40 pm #10448etchonangParticipant-199: CoCreateInstance failed to return an IUpdateServiceManager interface pointer. HRESULT: -2147221164
August 23, 2017 at 4:46 pm #10449dougModeratorThis indicates a problem with Windows Update on the target computer.
This HRESULT translates to:
0x80040154 -2147221164 REGDB_E_CLASSNOTREG
BITS in Windows 2000 is dependent on SENS and EventSystem services.
If COM+ catalog is corrupted, one of these errors was seen.I would suggest that you start by making sure the target computer has the most recent version of the Windows Update Agent (WUA). You can get it from here:
https://technet.microsoft.com/en-us/library/bb932139.aspx
If you still have problems after that, it might indicate that there is registry corruption or some other system corruption. At that point I would suggest reviewing the following google search results to see if any of them addresses your issue.
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