Unable to open Batch Patch

[mikenol1973]

I am evaluating, and when I click the application it tells me that it’s an evaluation and I can’t run multiple instances. I am only trying to open 1 instance, perhaps some service I’m missing?

Thank you in advance.

[doug]

Hi Michael – I’m sorry to hear that you’re having a problem. The evaluation version of BP only allows once instance of the batchpatch.exe to be run at a time. If it’s giving you that message, then it would seem that there is already an instance of batchpatch.exe running on that computer, perhaps under a different logon account? I would suggest checking in Task Manager processes list and kill any existing batchpatch.exe processes that you see. Then launch just a single instance of the batchpatch.exe and you should be good to go. For what it’s worth, no one has ever reported what you are describing (unless there actually is already an instance of batchpatch.exe running), so this isn’t a normal/regular type of problem and it should be totally resolvable.

Thanks,

Doug

[mikenol1973]

Doug,

Thank you for the help. Unfortunately, after rebooting a couple of times, the batchpatch process still only shows up when I try to start the program and get the error.

[doug]

Extremely peculiar. Do you have a different machine you can try it on? I can’t imagine any reason to explain the behavior you are seeing. Does your machine have any unusual or very strict security policy or software applied to it? Not that I can even imagine how or why a policy or software could cause this issue, but typically strict security policies or AV software or HIPS software are usually the ones that get their hooks deep enough into the OS to cause weird interactions with other apps.

-Doug

[mikenol1973]

Doug,

I don’t have one handy. We do have ESET with HIPS and I’ll need to reboot to turn it off. I can try it later and let you know. I’m not 100% sure about the policy but I wouldn’t be surprised.

[mikenol1973]

Doug,

I tried with my AV completely off (we do use HIPS and Anti Stealth from ESET), multiple reboots with the same message. I can’t find any batch patch installations running other than when I click on the icon. Perhaps the application location? I’ve tried from Documents and Desktop with the same result.

Thank you.

[doug]

Mike – I’m sorry to hear that you’re still having problems. We have zero other people who have ever encountered/reported this issue before, so it is exceedingly rare. There *must* be something atypical about your system/setup/environment. I wouldn’t know what else to suggest at this point other than trying a different computer. Even if you launch it on your personal/home computer I’m sure you’ll see that it works. You would need to really dig in and try to find what is different/atypical about the computer you’re attempting to use to run the app. Keep me posted if you figure out the culprit.

Thanks,

Doug

[mikenol1973]

Doug,

I apologize for the delay in responding. It would seem that I’m a special case today. I did get it on a server, which is fine, and it worked without a hitch.

Thank you again for all of your help.

[doug]

Very weird. Thanks for letting me know!

Take care,

Doug

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