Reason: Update not downloaded/cached

[vcdelvalle]

I am using WSUS to download updates to servers (about 100 of them) and BatchPatch to apply them. For many servers it is working, but some servers give an error message:

Skipped <Update name> Reason: Update not downloaded/cached

But when I log onto the server sand go to Windows update, the patches are waiting for install.

[vcdelvalle]

Here is an example:

MA01WS027 01/11/2018 23:08:47

::Begin offline search

The search query “SoftwareAndDrivers” returned 2 update(s):

1> 2017-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041083) (82 MB) (2017-09-12) – Security Updates

(Type-SoftwareUpdate | Downloaded-FALSE | RebootRequired-MAYBE)

http://support.microsoft.com/kb/4041083

2> 2017-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041090) (3 MB) (2017-09-12) – Security Updates

(Type-SoftwareUpdate | Downloaded-FALSE | RebootRequired-MAYBE)

http://support.microsoft.com/kb/4041090

::End search

::Begin filtering collection

adding> 2017-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041083)

adding> 2017-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041090)

::End filtering collection

::Begin adding downloaded items to installer collection

skipped> 2017-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041083) – Reason: Update not downloaded/cached

skipped> 2017-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 and Server 2008 R2 for x64 (KB4041090) – Reason: Update not downloaded/cached

::End adding downloaded items to installer collection

There are no updates available for installation

MA01WS027 01/11/2018 23:09:08

[doug]

It’s unclear to me why this is happening, but essentially it seems that when BatchPatch asks the Windows Update Agent for a list of downloaded updates, the returned list includes 2 updates that have isDownloaded=FALSE. It might be that the Windows Update Agent database on the target computer has the updates marked as downloaded but that the actual update content files are missing in the WUA cache, and so isDownloaded=FALSE. I would suggest trying ‘Download and install updates’ in this case instead of ‘Install downloaded updates’. I think this will probably resolve the issue.

-Doug

[vcdelvalle]

I had the same thought, but have not tested it. I will do that today.

[vcdelvalle]

As a followup, I changed my jobs to download updates first and that seemed to do the trick. We are no longer getting errors.

[Author]

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