Error 1611:3 after working through install steps

[jkwi]

I decided to get Batch Patch installed while we wait for the purchase to be processed. I worked through the setup guides but I’m still running into error 1611:3 when checking for updates. Initially our AV was blocking PSEXEC, however I made an exception for that and I’m able to run PSEXEC remotely via command line so I know that is working. I have the correct ports open in the firewall (We had printer/file sharing and remote admin already enabled). I see the batch patch directory being created and populated with the batchpatch.exe when running. PSEXEC service is running on the remote PC when I execute the check for updates, however I still a 1611:3 error. Any other ideas on what I can check? Thanks!

[doug]

You purchased a license without ever testing out the free evaluation version?

Hmmm… it’s tough to figure out what this could be. We’ve only ever had one report of 1611:3 before. Have a look at this link for details, and then let me know what you discover: https://batchpatch.com/forums/x/topic/error-1611-3-failure/

[jkwi]

Hi Doug,

I had it working when we did a demo a couple years back but my boss would not purchase at the time.

Thanks for the article and I did figure out the issue. There was a stopped batch patch service that must have stuck there when I was tweaking AV. Once I ran the command to delete that service, I initiated the check for updates again on my workstation and it worked.

Thanks for the help

[doug]

Ok great. Glad it’s working now. Thanks for letting me know. This is very helpful for us to know that you were able to resolve it with the instructions in that link.

[Author]

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