"Download and install updates plus reboot always", reboot not initialized

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  • #9096
    booster
    Participant

    Dear team,

    I’ve a job queue set, sequence steps have been tested many times. The “Download and install updates plus reboot always” is part of this job and works fine, but not for a single host. The reboot command is never sent, and as the next step is a ‘Wait for host to go offline and come back online’, the job never go on.

    The same host used this sequence previously without issue. Here below a trace, the host has no possible update but never start the reboot. I tested it on another server with no possible update, the reboot is well initiated.

    ===========================================

    Tue-15:31:18> Waiting for host to go offline and come back online…

    Tue-15:31:18> Job Queue: Initiating ‘Wait for host to go offline and come back online’

    Tue-15:31:18> Windows Update: END (Offline mode: Download and install updates plus reboot always)

    Tue-15:31:18> Windows Update: There are no applicable updates

    Tue-15:30:16> Windows Update: Executing BatchPatchRemoteAgent.exe…

    Tue-15:30:16> Windows Update: Attempting to initiate Windows Update (Action: Search for updates and retrieve url list. Server selection: Offline sync service) …

    Tue-15:30:16> Windows Update: Establishing connection…

    Tue-15:30:15> Windows Update: Initializing…

    Tue-15:30:15> Windows Update: WsusScn2.cab file copy complete

    Tue-15:30:13> Windows Update: Copying WsusScn2.cab file from local cache to target working directory…

    Tue-15:30:13> Windows Update: Queued WsusScn2.cab file copy from local cache to target working directory…

    Tue-15:30:13> Windows Update: Initializing copy of WsusScn2.cab file from local cache to target working directory…

    Tue-15:30:13> Windows Update: Local download complete (Files located in cache: 0. Files downloaded: 1. Failures: 0)

    Tue-15:29:20> Windows Update: Executing WsusScn2.cab downloader…

    Tue-15:29:20> Windows Update: Queued WsusScn2.cab downloader…

    Tue-15:29:20> Windows Update: BEGIN (Offline mode: Download and install updates plus reboot always)

    Tue-15:29:20> Job Queue: Initiating ‘Download and install updates + reboot always’

    =======================================================================

    The “ping reply” and “reboot message” columns never appear, confirming the command was not launched. Starting the ping manually and rebooting the servers is the workaround to go on with the sequence.

    I’ve the last (April 2015) release of BP

    Any tips I can try?

    Regards

    Booster

    #10881
    doug
    Moderator

    booster – It looks like this is a bug. The issue is that when ‘cached mode’ and/or ‘offline mode’ is enabled, the reboot does not occur when no updates are available for the target host. We’ll get this fixed for the next release. In the meantime, the workaround/solution is to change your job queue from:

    Download and install updates + reboot always
    Wait for host to go offline and come back online

    TO

    Download and install updates
    Reboot (force, if required)
    Wait for host to go offline and come back online

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