BatchPatch constantly crashes

[tjohnson333]

We have one remaining server that does not want to play with BatchPatch. It appears to have worked once but now crashes every time we run it. This appears to be only when running the windows update commands. we can pull other data like services running, reboot state, etc. The WER report is listed below (not sure if it will help):

Version=1

EventType=APPCRASH

EventTime=131105759506924978

ReportType=2

Consent=1

ReportIdentifier=9d12ccc2-33f1-11e6-80f2-005056a4304b

IntegratorReportIdentifier=9d12ccc1-33f1-11e6-80f2-005056a4304b

WOW64=1

NsAppName=BatchPatchRemoteAgent.exe

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=BatchPatchRemoteAgent.exe

Sig[1].Name=Application Version

Sig[1].Value=0.0.0.0

Sig[2].Name=Application Timestamp

Sig[2].Value=56d0bc9c

Sig[3].Name=Fault Module Name

Sig[3].Value=KERNELBASE.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.3.9600.18233

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=56bb4e1d

Sig[6].Name=Exception Code

Sig[6].Value=c0000142

Sig[7].Name=Exception Offset

Sig[7].Value=0009d3c2

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.3.9600.2.0.0.272.7

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=1abe

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=1abee00edb3fc1158f9ad6f44f0f6be8

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=1abe

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=1abee00edb3fc1158f9ad6f44f0f6be8

UI[2]=C:TempBatchPatchBatchPatchRemoteAgent.exe

UI[5]=Check online for a solution (recommended)

UI[6]=Check for a solution later (recommended)

UI[7]=Close

UI[8]=BatchPatch Remote Agent stopped working and was closed

UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

UI[10]=&Close

LoadedModule[0]=C:TempBatchPatchBatchPatchRemoteAgent.exe

LoadedModule[1]=C:WindowsSYSTEM32ntdll.dll

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=BatchPatch Remote Agent

AppPath=C:TempBatchPatchBatchPatchRemoteAgent.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=86861030B30F993FD85EE7E42C3A2990

And some eventlog info:

Faulting application name: BatchPatchRemoteAgent.exe, version: 0.0.0.0, time stamp: 0x56d0bc9c

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d

Exception code: 0xc0000142

Fault offset: 0x0009d3c2

Faulting process id: 0x18a8

Faulting application start time: 0x01d1c7fe5f63decb

Faulting application path: C:TempBatchPatchBatchPatchRemoteAgent.exe

Faulting module path: KERNELBASE.dll

Report Id: 9d12ccc1-33f1-11e6-80f2-005056a4304b

Faulting package full name:

Faulting package-relative application ID:

Faulting application name: BatchPatchRemoteAgent.exe, version: 0.0.0.0, time stamp: 0x56d0bc9c

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d

Exception code: 0xc0000142

Fault offset: 0x0009d3c2

Faulting process id: 0x18a8

Faulting application start time: 0x01d1c7fe5f63decb

Faulting application path: C:TempBatchPatchBatchPatchRemoteAgent.exe

Faulting module path: KERNELBASE.dll

Report Id: 9d12ccc1-33f1-11e6-80f2-005056a4304b

Faulting package full name:

Faulting package-relative application ID:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: BatchPatchRemoteAgent.exe

P2: 0.0.0.0

P3: 56d0bc9c

P4: KERNELBASE.dll

P5: 6.3.9600.18233

P6: 56bb4e1d

P7: c0000142

P8: 0009d3c2

P9:

P10:

Attached files:

These files may be available here:

C:ProgramDataMicrosoftWindowsWERReportQueueAppCrash_BatchPatchRemote_b4bb697817ed4ce3d6c11e57cfd75a69853fa3a_7b47edc1_6628da62

Analysis symbol:

Rechecking for solution: 0

Report Id: 65f04ba6-33f1-11e6-80f2-005056a4304b

Report Status: 4100

Hashed bucket:

[doug]

The remote agent crashing on this single target system is indicative of some deeper problems with the target OS installation. We do not believe there is an issue with BP or the BPRA.

-1073741502 == C0000142

I googled and found this, which may or may not be helpful:

https://support.microsoft.com/en-us/kb/191991

You might consider running the system file checker or other system diagnostic tools to see if you can get to the bottom of any issues with that OS installation. The batchpatchremoteagent.exe is running successfully without crashing on literally hundreds of thousands of target computers all over the planet. Your single problematic system has some kind of problem that appears to be DLL related, according to the Microsoft link above.

-Doug

[tjohnson333]

No Problem. I was just curious to know if you had seen this before and I was missing something. I had considered that it was an issue with the OS but was looking to exhaust all other possibilities before going down that route.

[Author]

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