Access to the path '…BatchPatchRemoteAgent.exe" is denied

[jagablack]

Hi Doug,

I am deploying a few new systems, and when trying to update them the patching process took forever. I got impatient and terminated the “Kill/Download installation” (terminate process). Now when I try to update it via BatchPatch, it says “Access to the path ‘\IPHEREC$Program FilesBatchPatchBatchPatchRemoteAgent.exe’ is denied. “

Any way to reset the whole batchpatch agent install? I used local creds and domain creds. Other functions appear to work, just not the windows update piece. I can use Windows Update manually on these new boxes though.

Thanks!

[doug]

This is odd/unexpected. My guess is that the termination itself might not have completed and that BatchPatchRemoteAgent.exe is actually still running on the target. The reason I say this is because I can’t think of another reason why there would be an access problem all of a sudden. It seems like the Remote Agent is still sitting there and Windows has it open/running, so it can’t be overwritten. This is similar to the behavior that I would expect if you tried to delete an open Word document, for example. I would start by rebooting the target machine and see if that does the trick. Let me know how it goes.

I know you said other actions appear to work, but if that doesn’t fix it, could you please test “Services > List all services” and let me know if that also doesn’t work, and if so what is the error message?

Thanks,

Doug

[jagablack]

I think I figured it out, or at least where the issue lies.

I kicked off the agent from another source machine and it appears to be working.

I can just use this machine… disregard. Thanks!

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