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Doug,
>>>Issue:
Scheduled service jobs appear start but not patch. But we get the emailed reports with no problem. We are able to get the jobs to run in some cases but are doing something to cause them to get stuck in a queue process.
When reviewing the reports we see mostly “Queued local downloader” or “Queued” at the top of page.
>>>How we operate:
We RDP to the server we have BP running as a service with our individual domain admin accounts. (company policy) and then shift right click BP and run as (service account name and password).
The schedule is set to run standard job queue.
We are running BP as a service on three servers and each are set to cached-mode/offline-mode and Enable Task Scheduler on startup. We are seeing this issue on two of the BP servers and the third is having an issue with the proxy to MS to download the patches.
>>>Documentation:
I have put some of the lines from the report/s at the bottom of this post. Note that we see old dates and data and this can be confusing. See first suggestion. It might be better to email or upload larger reports to you.
>>>Things that we have done:
Been more careful to not log in with the same service account at the same time.
Double check each others scheduled jobs.
Reinstall the services. Worked with the first .bps but not after we added more.
Removing bps files that are not being used over the next couple of days.
>>>Things that we are considering:
We will test this on the newest version of BP this Thursday. (With reinstalling the service)
Set a schedule to reboot or restart the BP server or service on a daily bases.
Testing each with only one bps file to see if there is a pattern.
Avoid using BP on that server as user other then the service account.
>>>Suggestions:
Add to the job queue section a way to clear the column contents.
Show in the top bar the integrated security username that is being used during the session.
When we highlight rows that all have the same task scheduler referenced time, date, and recurrence that is populate the field so that we can make a modification rather then starting from blank.
>>>From Log:
HQWEB03T
Ping Reply
Reply from 10.1.8.63 time=0ms
Windows Update Messages
There are no applicable updates – 13:42:43
Local Agent Log
::Begin download – 2016-06-22 13:23:24
Microsoft Offline Scan File
1> wsusscn2.cab :: Skipped: File already exists in cache
::End download – 2016-06-22 13:23:24
Files downloaded: 0
Files located in cache: 1
Files excluded by filter: 0
Files initiated by another row: 0
Failures: 0
::Begin file copy operation – 2016-06-22 13:23:24
1> WsusScn2.cab :: File already exists in destination
::End file copy operation – 2016-06-22 13:23:53
Remote Agent Log
HQWEB03T 06/22/2016 13:23:55
::Begin ‘offline sync service’ search
The search query “SoftwareOnly” returned 0 update(s):
There are no applicable updates
HQWEB03T 06/22/2016 13:26:34
OS Version
Microsoft Windows Server 2008 R2 Standard 6.1.7601 (SP1) [x64-based PC]
Last Boot Time
6/17/2016 7:33:14 PM
Total Uptime
4d:17h:35m:32s
Schd Task – Action
Job queue (Schedule):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot if required
Wait for host to go offline and come back online
Wait 3 minutes
Get last boot time
Stop pinging
Schd Task – Next Run Time
Saturday – 02/11/17 – 19:00
Schd Task – Recurrence
Weekly
All Messages
Sat-19:00:44> Job Queue: Queued…
Sat-19:00:44> Scheduled Task: Initiating ‘Job queue (Schedule):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot if required
Wait for host to go offline and come back online
Wait 3 minutes
Get last boot time
Stop pinging’ – Saturday – 02/04/17 – 19:00.
Sat-19:00:41> Job Queue: Queued…
Sat-19:00:41> Scheduled Task: Initiating ‘Job queue (Schedule):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot if required
Wait for host to go offline and come back online
Wait 3 minutes
Get last boot time
Stop pinging’ – Saturday – 01/28/17 – 19:00.
Sat-19:00:45> Job Queue: Queued…
Sat-19:00:45> Scheduled Task: Initiating ‘Job queue (Schedule):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot if required
Wait for host to go offline and come back online
Wait 3 minutes
Get last boot time
Stop pinging’ – Saturday – 01/21/17 – 19:00.
Sat-19:00:49> Job Queue: Queued…
Sat-19:00:49> Scheduled Task: Initiating ‘Job queue (Schedule):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot if required
Wait for host to go offline and come back online
Wait 3 minutes
Get last boot time
Stop pinging’ – Saturday – 01/14/17 – 19:00.
Wed-13:43:04> Windows Update: END (Offline mode: Download and install updates)
Wed-13:42:43> Windows Update: There are no applicable updates
Wed-13:40:48> Windows Update: Executing BatchPatchRemoteAgent.exe…
Wed-13:23:54> Windows Update: Attempting to initiate Windows Update (Action: Search for updates and retrieve url list: ‘SoftwareOnly’ ¦ Server selection: Offline sync service) …
Wed-13:23:54> Windows Update: Establishing connection…
Wed-13:23:53> Windows Update: Initializing…
Wed-13:23:53> Windows Update: WsusScn2.cab file copy complete
Wed-13:23:53> Windows Update: Copying WsusScn2.cab file from local cache to target working directory…
Wed-13:23:24> Windows Update: Queued WsusScn2.cab file copy from local cache to target working directory…
Wed-13:23:24> Windows Update: Initializing copy of WsusScn2.cab file from local cache to target working directory…
Wed-13:23:24> Windows Update: Local download complete (Files downloaded: 0. Files located in cache: 1. Files excluded by filter: 0. Files initiated by another row: 0. Failures: 0)
Wed-13:23:24> Windows Update: Executing WsusScn2.cab downloader…
Wed-13:23:24> Windows Update: Queued WsusScn2.cab downloader…
Wed-13:23:24> Windows Update: BEGIN (Offline mode: Download and install updates)
Wed-13:22:40> Windows Update: Queued…
Wed-13:14:45> Windows Update: Error: Failed to connect to Windows Update process. The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) HRESULT: -2147023174
Wed-13:14:24> Windows Update: Attempting to reconnect to Windows Update process…
Wed-13:13:46> Windows Update: Queued… (Reattach orphan + do not reboot / shutdown)
Wed-13:10:40> OS Version: Microsoft Windows Server 2008 R2 Standard 6.1.7601 (SP1) [x64-based PC]
Wed-13:10:39> OS Version: Attempting to retrieve OS version…
Wed-13:08:51> Bootup Time: Last Boot Time: 6/17/2016 7:33:14 PM (4d:17h:35m:32s)
Wed-13:08:43> Bootup Time: Attempting to retrieve last boot time…
To clarify more on the issue we are having (coworker here), here is an example of a row that failed to run:
<servername here>
Ping Reply
Reply from 172.29.0.102 time=0ms
Get Host Name
<servername here>
Schd Task – Action
Job queue (Patch REBOOT):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot always
Wait for host to go offline and come back online
Wait 3 minutes
Start stopped automatic services
Wait 1 minute
Stop pinging
Schd Task – Next Run Time
Sunday – 02/05/17 – 22:00
Schd Task – Recurrence
None
All Messages
Sun-22:00:37> Job Queue: Queued…
Sun-22:00:37> Scheduled Task: Initiating ‘Job queue (Patch REBOOT):: Start pinging
Get C: disk space
Get OS version / service pack level
Download and install updates + reboot always
Wait for host to go offline and come back online
Wait 3 minutes
Start stopped automatic services
Wait 1 minute
Stop pinging’ – Sunday – 02/05/17 – 22:00.
Sun-22:00:42> Job Queue: Queued…
Sun-22:00:42> Scheduled Task: Initiating ‘Job queue (Patch REBOOT):: Start pinging
Get C: disk space
Download and install updates + reboot always
Wait for host to go offline and come back online
Wait 3 minutes
Start stopped automatic services
Wait 1 minute
Stop pinging’ – Sunday – 01/29/17 – 22:00.
Fri-17:56:05> Get host name: <servername here>
Fri-17:56:05> Get host name: Attempting to retrieve host name…
We have noticed that when that happens, it usually happens in all* rows of a bps file. The same scheduled job is ran in many other bps files with no issue.
*With the exception of a row that has a scheduled notification email sent much later.
I just emailed Jason to discuss further.
Thanks,
Doug
Sent again. Not to the gmail that you are registered with in the forum but to the company email address that you have emailed me from in the past. Feel free to email me if you still have not received my messages.
-Doug
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