Problem with windows update

[doug]

This is peculiar. I don’t recall ever seeing something like this happen before. I would suggest that for the sake of troubleshooting it would be best to not use the service instance, and instead to just manually test running actions. This way we can first make sure that things work when BP is used manually. Then once things are working manually, then we can try the service to see what happens. For things to simply stop at “Initiating…” every day is very odd. There is no error message and no further action. My best first guess is that this is being caused by a problem with WMI on the target computer. It seems as if the WMI connection is being received but is just hanging, indefinitely.

My first suggestion is to reboot the target computer and reboot the BatchPatch computer. Then after rebooting both computers you should test by manually executing ‘Actions > Windows Update > Download and install updates.’ If it still gets stuck at ‘Initiating…’, then go ahead and follow the steps for troubleshooting Windows Update actions in the BatchPatch troubleshooting guide. Let me know what happens.

Thanks,

Doug

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