Update installation error on a Windows XP pro machine in offline mode

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  • #8962
    etchonang
    Participant

    HELLO,

    My company recently acquired a batchptch license

    But when upgrading to XP posts, we have this error

    Windows Update

    Error 1620: -199. Failure

    below, a part of log file

    mer.-13:05:54> Windows Update: END (Offline mode: Download and install updates)

    mer.-13:05:53> Windows Update: Exit Code: 1620

    mer.-13:05:52> Windows Update: Error 1620: -199. Failure

    mer.-13:05:52> Windows Update: -199: CoCreateInstance failed to return an IUpdateServiceManager interface pointer. HRESULT: -2147221164

    mer.-13:05:47> Windows Update: Executing BatchPatchRemoteAgent.exe…

    mer.-13:05:46> Windows Update: Attempting to initiate Windows Update (Action: Search for updates and retrieve url list: ‘SoftwareOnly’ | Server selection: Offline sync service) …

    mer.-13:05:46> Windows Update: Establishing connection…

    mer.-13:05:43> Windows Update: Initializing…

    mer.-13:05:43> Windows Update: WsusScn2.cab file copy complete

    mer.-13:05:43> Windows Update: Copying WsusScn2.cab file from local cache to target working directory…

    mer.-13:05:43> Windows Update: Queued WsusScn2.cab file copy from local cache to target working directory…

    mer.-13:05:43> Windows Update: Initializing copy of WsusScn2.cab file from local cache to target working directory…

    mer.-13:05:43> Windows Update: Local download complete (Files downloaded: 0. Files located in cache: 1. Files excluded by filter: 0. Files initiated by another row: 0. Failures: 0)

    mer.-13:05:42> Windows Update: Executing WsusScn2.cab downloader…

    #10448
    etchonang
    Participant

    -199: CoCreateInstance failed to return an IUpdateServiceManager interface pointer. HRESULT: -2147221164

    #10449
    doug
    Moderator

    This indicates a problem with Windows Update on the target computer.

    This HRESULT translates to:

    0x80040154 -2147221164 REGDB_E_CLASSNOTREG
    BITS in Windows 2000 is dependent on SENS and EventSystem services.
    If COM+ catalog is corrupted, one of these errors was seen.

    I would suggest that you start by making sure the target computer has the most recent version of the Windows Update Agent (WUA). You can get it from here:

    https://technet.microsoft.com/en-us/library/bb932139.aspx

    If you still have problems after that, it might indicate that there is registry corruption or some other system corruption. At that point I would suggest reviewing the following google search results to see if any of them addresses your issue.

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