Discrepancy Between Patch Status and Server Updates

[doug]

When you say “some servers are not fully patching as expected” how are you making that determination? Are you sure that the servers are not patching, or is it that the Windows Update control panel on the servers is showing stale/old/inaccurate information?

If BatchPatch’s log shows that it successfully applied an update, you can be sure that it applied the update. You can use the BatchPatch history report to see exactly what BatchPatch installed (Actions > Windows updates > Generate consolidated report of update history > Windows Update Agent). You can also see the history of BatchPatch Windows Update actions on a given server in the BatchPatch.log (Actions > Windows updates > View BatchPatch.log)

This link will also provide helpful information about why you might see a discrepancy between the number of available updates being reported by BatchPatch as compared to the target computer’s Windows Update control panel. The primary reason these days for a discrepancy is because you applied the updates in BatchPatch, but the Windows Update control panel did not yet refresh/update to match the current state.

BatchPatch and the Windows Update Control Panel Report a Different Number of Available Updates

[Anish]

Some servers means out of the 100 target servers, around 30 servers appear to have completed the process successfully according to the BatchPatch report. However, upon verification, no patches seem to have been applied to these servers.

Could you please help investigate this discrepancy? It’s important for us to confirm whether the patches were actually deployed or if there was an issue during execution.

[doug]

Please read through my entire response from yesterday. It contains the answers you are looking for.

[Author]

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