Uninstall from Windows KB not working

[doug]

How are you determining that the KB is, in fact, installed on the client?

BatchPatch has two methods for checking the update history on targets:

Generate consolidated report of update history (Windows Update Agent)
Generate consolidated report of update history (Win32_QuickFixEngineering)

Neither of the above actions show the KB that you say is installed on the targets?

And neither of the ‘Uninstall individual update’ commands in BatchPatch works successfully?

I’m sorry to say I don’t know what to suggest to you. It’s not clear to me what could be happening here. It seems like maybe the update is not actually installed despite the GUI appearing to indicate that it is installed. But if it is installed and BatchPatch is not able to uninstall it with the default uninstall commands, then I would suggest you either manually uninstall the update on each desired target computer, or write your own command to perform the uninstallation. Once you have a a command that works at the cmd prompt of a computer to remove the desired KB, you could port that command into a BatchPatch ‘remote command’ to then execute across the remaining targets.

-Doug

[Pass]

Hello Doug,
sorry for the late reply.
Clients with Windows 7 and 10 get there updates from a normal WSUS server. On this clients i get normal
Generate consolidated report of update history (Windows Update Agent) information in Batchpatch. This is OK. On all other Windows 8.1 clients i got no reports in Batchpatch with both methods.

Generate consolidated report of update history (Windows Update Agent)
Generate consolidated report of update history (Win32_QuickFixEngineering)

The difference between the Windows 8.1 and the win7/10 clients are the update server.
I think that Baramundi choose a different system to push Windows updates to the clients.

Uninstall KB with Batchpatch does not work in this case.
We will try with a own command at CMD

[doug]

This is peculiar. I don’t know anything about Baramundi, but if it’s installing a Windows KB, Windows would/should log it to Win32_QuickFixEngineering. Perhaps the behavior is different in Windows 8.1, but I would expect that to be due to Microsoft, not due to Baramundi. Also, it still almost seems like the update is not even installed because BP really should be able to uninstall it with one of the uninstall commands. Between the fact that you don’t see it in Wind32_QuickFixEngineering and that you can’t uninstall it with the default uninstall command in BP, I have to question if it’s truly even installed. I don’t know what to make of it. If you get to the bottom of it, please report back here what you learned and how you resolved it.

Thanks.

[Author]

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